License Transfer

Paul · May 29, 2013, 12:33:20 PM

For those that did it in the past, how did you go about transferring the license to someone else?

I never was able to put this software into production because of its bugs, advertised but defunct features, and insane "ceo" practices, so I want to recoup my loss.

I know he officially doesn't "support" this, hell, he doesn't support anything. I am just wondering how you did it in the past.

He cannot refuse the changing of the domain/IP that is used, that would be a violation of terms, as I am allowed to use this cursed software with whatever domain I want. And then I could change my contact information as well.

Otherwise, I will just see if my credit card company will do a chargeback from some months ago, in the name of fraud, which in many verifiable ways, this trash is.

tallship · May 29, 2013, 01:18:06 PM

I knew we'd be seeing this topic come up eventually

I hope this doesn't turn out to be like the story of Moses crossing the Red Sea, yet I'm afraid it might.

Patrick · May 29, 2013, 01:35:54 PM

I too am curious to this. I think it's best you submit a ticket to their licensing department and see what they say. You need them to do it anyway, and if you do contact them, please let us know how it went

CBlade · May 29, 2013, 01:39:47 PM

Quote from: patrick on May 29, 2013, 01:35:54 PM
I too am curious to this. I think it's best you submit a ticket to their licensing department and see what they say. You need them to do it anyway, and if you do contact them, please let us know how it went

Sure, for $75 they will tell you about this...

electric · May 29, 2013, 02:04:02 PM

Quote from: patrick on May 29, 2013, 01:35:54 PM
I think it's best you submit a ticket to their licensing department and see what they say.

lol. Licensing department? Is that the same as the "Ask CEO a question for $75" department?

Imho, if hostbill does not give you any way to contact them to request a refund, and you feel the software is defective and you want your money back, ... then I suggest you contact your credit card bank and request a chargeback. Simply explain to your bank that the product is defective and the vendor refuses engage in any form of communication.

I believe a chargeback is perfectly valid if you feel you have purchased a product that is not working as advertised/promised, and the selling company offers no method of communication to discuss the problem, or even acknowledge there is a problem. The seller's "30 day refund policy" is ridiculous and completely invalid if the software is defective and not working as advertised.

Fwiw, the hostbill license agreement makes no mention of license transfers. I had heard they are not allowed, but the reality is that you can effectively "transfer" your account to another person by simply changing the email address of your account. Then the new "owner" can simply login and re-issue the license to use with a different domain.

Personally, I would go with the chargeback route if you purchased the software within the last few months. Worst case scenario is that you lose the chargeback request, and then you try to sell your license. Best case is that you win a refund of your money, and Kris learns a valuable lesson about running a business like an deaf, dumb and blind idiot.

Patrick · May 29, 2013, 02:14:37 PM

Quote from: electric on May 29, 2013, 02:04:02 PM
lol. Licensing department? Is that the same as the "Ask CEO a question for $75" department?

Imho, if hostbill does not give you any way to contact them to request a refund, because the software is defective and you want your money back, ... then I suggest you contact your credit card bank and request a chargeback for the cost of this product you purchased but is clearly defective and the vendor refuses engage in communication.

I believe a chargeback is perfectly valid if you feel you have purchased something that is not working as advertised/promised, and the selling company offers no method of communication to discuss the problem.

Fwiw, the hostbill license agreement makes no mention of license transfers. I had heard they are not allowed, but the reality is that you can effectively "transfer" your account to another person by simply changing the email address of your account. Then the new "owner" can simply login and re-issue the license to use with a different domain.

Personally, I would go with the chargeback route if you purchased the software within the last few months. Worst case scenario is that you lose the chargeback request and then you sell your license. Best case is that you win a refund of your money, and Kris learns a valuable lesson about business.

Typing off an ipad here sorry for any mistakes

I understand what you're getting at and agree but unless you're giving it away I wouldn't want to buy a license off anyone unless it was official so as to ensure I didn't get screwed in the end if they disable it on me...

Their license department is free to submit to,it's worth a shot to see what they say...I've also heardits not allowed but I've also seen on wht that people have successfully in the past

Paul · May 29, 2013, 02:17:02 PM

I'm filing the chargeback now. I bought this license in Mid-December (6 months of bullsh*t I didn't need or want), and even the evil banks will help me out because they at least realize what a customer is. We shall see what happens, but I have a clear case of undelivered and misrepresented services, as well as breach of contract, etc. etc.

electric · May 29, 2013, 02:22:06 PM

Quote from: patrick on May 29, 2013, 02:14:37 PM
I've also heard its not allowed but I've also seen on wht that people have successfully in the past

There was a post in the old official hostbill forums that said license transfers were not allowed. Of course, those forums are gone now, so...

Personally, I wouldn't be able to sleep at night selling my license to someone unless I know the buyer understands the software is broken, the company behind it is run by an idiot, and I wouldn't recommend even my worst enemy to use it.

If I could request a chargeback, I would. (My license was purchased a few years ago.) I sincerely believe that financial penalty is the only way Kris is going to actually figure out there is a problem here...

I will even go so far as to recommend that anyone who purchased within the last 6 months should request a chargeback. (6 months being the limit to how long you have to request a chargeback. If your bank will let you do it for even longer.. then go for it.) As I said.. worst case is that you lose the chargeback request and you're stuck with the license. No change. Best case is that you get your money back and you can wash your hands of this horrible terrible hostbill software that is produced by an idiot.

tallship · May 29, 2013, 02:23:39 PM

Quote from: Paul on May 29, 2013, 02:17:02 PM
I'm filing the chargeback now.

Boom Shakalaka Boom!

You go girl

Enterprisevpssolutions · May 30, 2013, 03:25:53 AM

Licenses can't get transferred. As stated above I would not at this moment try to give my license away.

YesIHaveOne · May 30, 2013, 04:51:53 AM

In the EU, companies have to allow transfer of licenses.

Software's covered by "the doctrine of first sale", meaning they can't stop you selling or disposing of a _perpetual_ license however you like. Monthly rented licenses are different, hence the moves by many companies to rent all software. This went all the way to the top, where MS, amongst others, lost and you can now buy windows and office second hand through various companies, you can even arrange for a client as a reseller and take a margin.

I find it quite funny that Kris has moved to owned from rented licenses and has less control, but more upfront revenue. The move to separate as many features in to paid for extras and then trying to disallow third-party competition shows he is desperate for cash and likely going bump.

The removal of files from Github further shows desperation. None of the files I checked is boiler marked with any licensing info, is published publicly, so is free to use.

I was going to be a new customer of his, the decision to use his application was taken and just before we purchased the brain fart happened!

Paul · May 30, 2013, 08:13:51 AM

so you're saying Kris is going against EU law, again?! what a shock!

nibb · June 04, 2013, 06:52:31 PM

Quote from: Paul on May 30, 2013, 08:13:51 AM
so you're saying Kris is going against EU law, again?! what a shock!

If we go that route Kayako does not allow me to sell the Unlimited owned license I own either and they are in the UK. So what should I do? Sue them?

Good luck then....

Patrick · June 04, 2013, 07:35:29 PM

Quote from: nibb on June 04, 2013, 06:52:31 PM
If we go that route Kayako does not allow me to sell the Unlimited owned license I own either and they are in the UK. So what should I do? Sue them?

Good luck then....

You don't understand the law and business requirements do you? We aren't just typing it up and saying it's the law... It is the same type of law that protects their encoded software and from people maliciously decoding it to pirate the software.

Same law nibb. So mocking the situation and saying good luck with that does not stop our rights as consumers

nibb · June 04, 2013, 07:57:43 PM

Quote from: patrick on June 04, 2013, 07:35:29 PM
You don't understand the law and business requirements do you? We aren't just typing it up and saying it's the law... It is the same type of law that protects their encoded software and from people maliciously decoding it to pirate the software.

Same law nibb. So mocking the situation and saying good luck with that does not stop our rights as consumers

What is your point? That as a consumer im legally entitled to transfer and sell my Kayako license?