Author Topic: cPanel login unsuccessful???  (Read 277 times)

0 Members and 1 Guest are viewing this topic.

Offline silas_i

  • 23
  • 0
  • New Member
  • *
cPanel login unsuccessful???
« on: August 02, 2018, 01:26:13 PM »
After last update (Version: 2018-07-30:2018 ) all cPanel server shows the message

Login unsuccessful, anyone with sabe issue?

How can I fix this issue? I tried generate new API on WHM but still nothing.

Tried disable firewall too and nothing.

Offline TommyK

  • 56
  • 3
  • Active Participant
  • ***
Re: cPanel login unsuccessful???
« Reply #1 on: August 02, 2018, 03:04:41 PM »
I have the same issue and It's a bug in hostbill. I get 404 in the api log which seem to mean that hostbill is trying to use the api over the wrong port (non ssl) which probably was allowed pre cpanel 74.

I have made a bug report and I suggest you do the same to make them aware that this is a problem for many hostbill admins.
https://hostbillapp.com/report-bug/

EDIT: I have a WHMCS installation which still can log in with no issues.

Offline Fusionhost

  • 247
  • 4
  • Active Participant
  • ****
    • Fusionhost
Re: cPanel login unsuccessful???
« Reply #2 on: August 02, 2018, 06:25:54 PM »
Typical, I just upgraded :/
fusionhost - www.fusionhost.co.uk
Leading student web host provider utilising SSD cloud platforms

Offline TommyK

  • 56
  • 3
  • Active Participant
  • ***
Re: cPanel login unsuccessful???
« Reply #3 on: August 02, 2018, 07:45:59 PM »
To clarify, I haven't updated my hostbill for a few weeks so it was the cpanel 74 that made it stop work but the bug is still with hostbill since whmcs is still working.

Offline TommyK

  • 56
  • 3
  • Active Participant
  • ***
Re: cPanel login unsuccessful???
« Reply #4 on: August 06, 2018, 12:57:51 PM »
Any of you got this sorted yet?

Offline silas_i

  • 23
  • 0
  • New Member
  • *
Re: cPanel login unsuccessful???
« Reply #5 on: August 08, 2018, 11:23:58 AM »
nothing here.

Same issue

This Hostbill Dev Team is a worst team ever.

Every update something stops work's.

 :(

Offline d4f

  • 126
  • 5
  • Community Managers
  • Active Participant
  • ****
Re: cPanel login unsuccessful???
« Reply #6 on: August 12, 2018, 12:22:17 PM »
Oops did not see this threat when writing https://www.hostbillforums.com/index.php/topic,4402.0.html
Hostbill uses an old XML API that no longer works and apparently has been deprecated for quite some time. Without Hostbill rewriting their API response reader at least we won't have working cPanel...

Offline TommyK

  • 56
  • 3
  • Active Participant
  • ***
Re: cPanel login unsuccessful???
« Reply #7 on: August 13, 2018, 10:30:23 AM »
Looks like it's fixed in the last version;
https://hostbillapp.com/release-notes/08-13-2018.html

Offline scurrell

  • 3
  • 0
  • New Member
  • *
Re: cPanel login unsuccessful???
« Reply #8 on: August 14, 2018, 04:34:18 AM »
Yes, I can confirm updating HB and the cpanel plugin fixes the issue.

Luckily we'd only had one Cpanel server that updated to 74, and I managed to disable auto-update on all the others.

Now time to re-enable them all.....

Offline silas_i

  • 23
  • 0
  • New Member
  • *
Re: cPanel login unsuccessful???
« Reply #9 on: August 14, 2018, 07:04:59 AM »
unfortunately i don't use cPanel plugin v2, just v1 and can't confirm if this issue has been fixed.

Offline scurrell

  • 3
  • 0
  • New Member
  • *
Re: cPanel login unsuccessful???
« Reply #10 on: August 16, 2018, 03:47:32 AM »
cpanel module v1 hasn't been actively updated for several years.

You'll need to upgrade to v2, which they are currently offering at $45

Offline silas_i

  • 23
  • 0
  • New Member
  • *
Re: cPanel login unsuccessful???
« Reply #11 on: August 16, 2018, 06:48:58 AM »
cpanel module v1 hasn't been actively updated for several years.

You'll need to upgrade to v2, which they are currently offering at $45

which link to upgrade?


Offline silas_i

  • 23
  • 0
  • New Member
  • *
Re: cPanel login unsuccessful???
« Reply #13 on: August 16, 2018, 10:12:56 AM »