Will domains be deleted if customer not pay invoice?

[Danny]

Hi @all,

can anyone tell me what happens with a domain if a customer not pay the invoice for renewal of a domain? Will HostBill delete the domain completely from registrar account or only in Hostbill or will it not be removed or what is happend?

kind regards
Danny

[Patrick]

Hi @all,

can anyone tell me what happens with a domain if a customer not pay the invoice for renewal of a domain? Will HostBill delete the domain completely from registrar account or only in Hostbill or will it not be removed or what is happend?

kind regards
Danny

This is how it works.  At least from what i've seen as only as of recently has a domain from one of my customers gone expired.

Hostbill the app itself will keep the domain under their account as "expired".  Your registrar will also have it as expired and after the redemption period has passed the registrar (i'm guessing depending on what one but i'll assume all) will also keep a record that, that user had the domain but it has been expired or the registrar will automatically remove the now expired domain from the system. 

Like all cancelled/expired products/services in hostbill they will remain under the accounts as expired/cancelled/closed

[Danny]

Thanks for your answer! Normally auto renew of all domains is on, so they automatically renew before expiry date! So this is what confused me right now.

if i have the auto renew on at my registrar for me the domain will be renewed so this is what i now not understand.

So if a customer have a domain and do not pay the invoice for the renew, HostBill set the status to expired so far so good but is HostBill delete the domain for real? or deactivate the auto renew? otherwise i think it is renewed.

regards
Danny

[Patrick]

Thanks for your answer! Normally auto renew of all domains is on, so they automatically renew before expiry date! So this is what confused me right now.

if i have the auto renew on at my registrar for me the domain will be renewed so this is what i now not understand.

So if a customer have a domain and do not pay the invoice for the renew, HostBill set the status to expired so far so good but is HostBill delete the domain for real? or deactivate the auto renew? otherwise i think it is renewed.

regards
Danny

I'm hoping i'm understanding your question correctly, if not, please be have some patience for me  

If you're domains are only sold via API through Hostbill then the registrar shouldn't (will not) touch the domain renewal without a 'command' (API call) from hostbill saying "Hey this domain is paid, go ahead with auto renew".  If hostbill doesn't make the call, the registrar will not preform the auto renew even if it's enabled.  This being if you're only using API.  If you're also selling domains through what most usually do is an internal web site (resell.biz for example) they do a 'supersite' and even there, unless the customers have a credit card on file to automatically deduct funds from domains will never be auto renewed without command, API call or manual input

[nibb]

A domain cannot be deleted. So this means hostbill can´t do this. In case that if your question.

This means, a domain will expire, then go into a redemption period, into a hold and deletion period. All having different days depending on the domain extension, registrar, etc.

So no. Hostbill will not delete a domain.

If you mean if Hostbill will delete the domain from its own database, no it will not do this either. And to be honest, I prefer Hostbill not deleting anything automatically....

Hostbill will mark the status of the domain as expired and that its. Then you can manually delete this from the database if you want or via Hostbill interface.

I hope this clears this for you because from what you posted I think you expect Hostbill to actually delete the registration and that is not possible.

[Lawrence]

If you mean if Hostbill will delete the domain from its own database, no it will not do this either. And to be honest, I prefer Hostbill not deleting anything automatically....

Hostbill will mark the status of the domain as expired and that its. Then you can manually delete this from the database if you want or via Hostbill interface.

This is what happens. HostBill may synchronize and update your domain's status / configuration, but it will not delete your domain at the registrar. (And as nibb said, for good reason)

[Patrick]

This is what happens. HostBill may synchronize and update your domain's status / configuration, but it will not delete your domain at the registrar. (And as nibb said, for good reason)

Imagine the implications if software accidentally did delete it ?  For that reason alone no software does it and i don't think there is supported API to delete anyhow.