We are back at the beginning not support or bug report

[sysbitnet]

Hello Good People,


Here I am again among you, because I was not clear about the opening, closing offline waiting to see what will happen.


What I want to let you know if you have not noticed, we're back at the beginning when it comes to hope "help" by HostBill teams and our notice of the bugs that we found in the work hostbill System.


If you login to https://help.hostbillapp.com/ and tray to write bug, you can not


If you go to http://hostbillapp.com/company/contact/ to see more information, for bug report now can write mail, but somebody tell me who recently got cerulean answer.


Of course if you happen to want to open support ticket, if we went logic are now enabled to right by what it says on the contact page makes sense now that we can communicate with them via ticket support. Which of has not worked I do not know how. https://help.hostbillapp.com/index.php?/tickets/


You can see message "For license problems or custom development requests please use billing portal" , when you tray to "Open New Support Ticket" you get next message.



Your access to support has expired.

Access to support is available 30 days after license purchase, after that, to improve support quality we've introduced fee $75/ticket

For Bug reports: Go to https://help.hostbillapp.com/index.php?/bugtracker/
Additional tickets purchase: Go to https://hostbillapp.com/clientarea/index.php?/cart/support-plans/
For license problems: Please check your license details at https://hostbillapp.com/clientarea/

Which tells us again that we're out of sub-par, and that we are conditioned to paying a support ticket for the price of $ 75 which is totally sick and twisted

[Enterprisevpssolutions]

You need to buy support tickets to use that option for support, its been like that for a while now. The bug reporting section was getting full of client either not filling the form correctly or without enough detail. As well as some have decided to create a few in the system that had nothing to do with bug reports but complaining about not releasing new features until the old ones were working correctly =D some of us are irritated how the system has become, kris listens to some and the way he answers is by removing access to a system. The software works better than others out there, I do not agree with everything but if you compare this product with others you will see differences and benefits. Your best option might be to do some research on a product, plan on what you want to sell or host and then go with the best option. Hostbill works for me but I have the older version that has everything and I know how to run my system better than others so I don't get that many issues as some always create a full backup before upgrading so if you see a bug revert back and report and then test again when the fix comes out. Safest way to run a billing system of any brand.

[sysbitnet]

Hello Enterprisevpssolutions,

I fully agree with some things, I fully agree with some things, especially in a part of what hostbill offers in comparison to others. What are the advantages and disadvantages, but it is not ok to satisfied customers remain without a single support and rely on the unofficial forum.

If anything we want to suggest or ask that we pay, it's what is not ok to all users regardless of whether they have a newer or older version of the license.