HostBill Paid Support

[sameer]

For some issues had to use Paid support, thought to share our experience with that.

The paid support option worked well for us, Kris started working on the issue right after 25 minutes of ticket submission. I have been reading about slow or no response to paid tickets but it seems things are changed now.   

[Enterprisevpssolutions]

Thats great news that he answered so quick. What was the issues you had if you don't mind sharing was it a software bug or something else? I look forward to a better hostbill but changes need to happen for that to occur. Let hope for the best and see if the software can get some stable updates Proxmox for one hasn't seen any updates in sometime and a few others but that is for another post.

[sameer]

All of issues were bug like Domain synchronization failure (Resellerclub:- php segmentation fault) and automation (suspension/termination and invoice reminders). Fixes for all has also been pushed to today's weekly release.

Here is timeline of events :-

Ticket submitted on 2013-12-12 12:04:00
Received update with fix of domain synchronization on 2013-12-12 14:23:03, Kris assured that rest of automation issues will be fixed in next release.
Weekly update happened on 2013-12-13 14:08:20 with automation issues fixed as well as ticket update from Kris regarding same.