NO staff notification for tickets sent with email

Started by trige, December 06, 2013, 07:27:43 PM

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trige

December 06, 2013, 07:27:43 PM
hello,
i have problems with tickets notification for staff.
When customer openning ticket with email there is NO staff notification for tickets.
If open ticket from the form all is okey.
This is like this only for OPENNING the ticket.
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