[Feature Request] Add WYSIWYG Editor + Code Block Support in Ticket Replies

[nuffsaid]

Hi Folks ,

I'd like to propose a feature enhancement for the support ticket system , specifically, the addition of a **WYSIWYG (Rich Text) editor** in the ticket reply area.

Currently, ticket replies only support plain text or raw HTML. While this works, it's not very user-friendly, especially for staff who want to format their responses without manually writing HTML.

Suggested improvements:

• Add a toggleable WYSIWYG (Rich Text) editor for ticket replies
• Support basic formatting options (bold, italic, lists, links, etc.)
• Add a dedicated [*code*] block or syntax-highlighted area to share code snippets clearly
• Allow switching between Visual and Source (HTML) modes

This is particularly helpful for hosting providers and developers who regularly need to send formatted replies or code samples to clients (e.g. PHP, shell commands, config files).

Bonus: Since HostBill already uses WYSIWYG editors (such as TinyMCE) in other areas like email templates and documentation, it shouldn't be overly complex to integrate the same editor into the support ticket module.

This would significantly improve productivity and professionalism in customer support interactions.

[tallship]

Is he still charging money just to read people's requests, without any guarantee that he'll actually respond?

Man that guy drove everyone off to other platforms. For that matter, so has WHMCS, but I was partial to Blesta anyway, as they're a local company that I can actually drive to about a half hour away from me. Paymenter is a pretty good system I've been looking at anyway, for those who are into providing servers or containers as opposed to just webhosting services. 

The one thing HosBill had that nobody else did the way I liked was convertable quotes - you could fill out a quote, go back and forth and modify between you and your client until they were happy, and then with one click they could accept the quote while you're asleep and the quote converts to an invoice...

So you wake up and everything is already paid for. Pretty kewl.