Admin panel locked out

[dbz195]

Hi if someone can help me.

i given a team member admin account user/password and he got it ip banned, but it banned the hosting ip not his modem ip... how can i fix this?

Thanks
Nissan

[Factor]

https://hostbill.atlassian.net/wiki/spaces/DOCS/pages/492001/Admin+area+Logging+in+out

Scroll to the bottom of the page.