Cron not working properly - Pipe not piping...

phila82r · August 18, 2013, 07:16:11 PM

Hi all,

so I just found out my cron job seemed to have stopped working properly. Same thing for piping emails (support)...

Both cron.php and pipe.php are chmod to 755. The cron has been added in cPanel and the path to pipe file (forwarder) is fine.

I have nooooo idea whatsoever on what to do. I have tried running cron from ssh with debug, but it just doesn't show anything. Any help would be appreciated!

My system: CentOS 6.4 x64 - cPanel/WHM v11.38.2 (build 2)
HostBill: v 4.8.2:4431

Sentro · August 20, 2013, 02:09:28 PM

What do you mean stopped working? Some specific tasks executed by cron stopped working or no task at all is performed?

phila82r · August 20, 2013, 02:16:12 PM

Am sorry I totally forgot about this post. Seems like after an update, cron and pipe got corrupted. I redownloaded hb from hbapp.com and uploaded a fresh copy of the cron and pipe files to overwrite the old ones. Looks like it solved my problem! Thanks for your interest thought

Sentro · August 20, 2013, 02:17:44 PM

No problem, gald you were able to fix it.

phila82r · September 29, 2013, 01:22:55 AM

Sorry for diggin' an old thread but this has happened again.

This time, it's only the pipe.php file. Downloading HB and re-uploading the pipe.php file failed to work.

HB version is 4.9.4 - tried pipe.php from 4.9.2 and 4.9.4. It's CHMOD to 755.

When sending support emails to pipe email, it's not getting pipe'd. Exemple: support@domain.com - sending an email there will not generate a new ticket because it looks like pipe.php is broken. I tried the "Test Configuration" button in the ticket department, the ticket gets created, but there is no auto-reply from the support dept. like there's suppose to be.

The only thing that changed since yesterday is the update from 4.9.2 to 4.9.4. Does anyone else have the same problem?

Enterprisevpssolutions · September 29, 2013, 05:07:44 AM

Same issue here check your ticket import log and your error log what do you see?

phila82r · September 29, 2013, 06:09:26 PM

Quote from: Enterprisevpssolutions on September 29, 2013, 05:07:44 AM
Same issue here check your ticket import log and your error log what do you see?

The only thing it tells me is "None of receiver emails matches any of your support department" - but I changed nothing in the HB configuration or cPanel pipe forwarding.
Please vote for bug here: https://help.hostbillapp.com/index.php?/bugtracker/bug/&id=478
Same thread located here: http://www.hostbillforums.com/index.php/topic,495.0.html

Enterprisevpssolutions · September 29, 2013, 08:10:24 PM

Voted

tallship · September 29, 2013, 10:18:57 PM

I voted it up too

Email/ticket issues are critical, as critical as provisioning, since it relates to new customers if you have a sales dept and also for your existing customers who need support.

Don't forget to check that the update didn't blow out your existing ticket department email addys. someone reported here that they had to set it up again after this new "Mulitple method" email thingy was implemented.

tallship · September 30, 2013, 07:08:00 PM

Quote from: phila82r on August 20, 2013, 02:16:12 PM
Am sorry I totally forgot about this post. Seems like after an update, cron and pipe got corrupted. I redownloaded hb from hbapp.com and uploaded a fresh copy of the cron and pipe files to overwrite the old ones. Looks like it solved my problem! Thanks for your interest thought

Just a thought on this issue...

I don't know how you're doing your updates, but perhaps you're experiencing some sort of connection oriented problems. You might try u/l'ing your files using scp or rsync to avoid breakages, and further, generate and compare md5sums to make sure everything u/l'd as expected.

I hope that helps

Kindest regards,