HB not updating anything

Started by CRServers, August 17, 2013, 08:22:41 PM

CRServers

We upgraded to HB Version: 4.8.2:4430 yesterday.

Additionally, we needed to add php-snmp to our system.
To access php-snmp from a specific repo, we had to erase php-common and dependencies from our system, so we could re-install them again from the same repo.

Everything went smoothy, all packages were re-installed, and we were finally able to install php-snmp successfully.

But now, HB does not want to update anything. I cannot respond to tickets, close tickets, write notes, or send emails. That's all I've tested so far, so there might be other problems.

HB does not complain in any way. All the required php mods are installed, permissions, etc. 
The HB log files do not show anything wrong.
For instance, when responding to a ticket, it "saves" the ticket and exits, no error, but then nothing happens. The response disappears.

Somehow I feel it's probably something simple... :-[

Any ideas on this issue would be greatly appreciated.

Regards,
Rodrigo Fernandez
CRServers
http://www.crservers.com
Tech Support

CRServers

This fixed the issue:
chmod -R 333 /var/lib/php/session
8)

The session.save_path configuration in php.ini needs to point to directory with write permissions.

Could that have changed during the update?

Regards,


Rodrigo Fernandez
CRServers
http://www.crservers.com
Tech Support

Nlammertyn

Thanks for the info, had the same problem.

I fixed it by removing all the sess* files in /tmp/