hostbill in subdomain how to have email pipe @domain.com?

[beautiful]

My hostbill is on my subdomain and subdomain is hosted some where else away from mydomain.com
so my hostbill is

client.mydomain.com
How can I have piping work on bill@mydomain.com ? and NOT  bill@client.mydomain.com

[psybox]

easiest way is to use the POP method instead of piping. You would configure HB to fetch email from your mailbox by pop3 X times an hour

[Lawrence]

You would pipe it in the same method you do as if HostBill were installed in your TLD.

|/home/CPANELUSERNAME/public_html/SUBDOMAINDIRECTORY/admin/pipe.php

Replace the capitalized text with the correct values. Note that cPanel adds the pipe when you add your directory, so you should only have to add this.

/home/CPANELUSERNAME/public_html/SUBDOMAINDIRECTORY/admin/pipe.php

It's an absolute path to your HostBill install from your home directory. If your subdirectory is located outside the /public_html directory, then you would replace public_html with the proper directory.

If you're using something other than cPanel, then it's all the same, except you won't have the easy GUI to work with / to do all the work for you.

[beautiful]

Thanks

See the subdomain that the hostbill is installed is not actually a subdomain
It is completely in different host, what you explained is when the subdomain is in the same cpanel where the main domain resides . Am I wrong? 

[Lawrence]

Unfortunately HostBill cannot do this if the email domain and the client portal domain are under different cPanel accounts. HostBill and the domain's email need to both be on the same server + same account. If you create a forwarder on the main email to the subdomain on a fake email account, HostBill will think it's being sent to an invalid department. Unfortunately Kris didn't work into his software something similar to Kayako where you could take advantage of both worlds of piping and pop method, so you're going to be stuck with the pop method only.

If I'm wrong, someone correct me, but I've learned this very recently with an email issue I've had myself most recently.

[psybox]

the easiest way is to use pop - this is pretty standard when the domain is on a separate host

[UCG_Keith]

the easiest way is to use pop - this is pretty standard when the domain is on a separate host

That is correct.  We run our HB install on a separate server and the only way to get the email is to import it via POP.  Our primary domain (emails are on exchange 2013) and email server are all separate. So POP is the only method.

Cheers!
Keith