Orders payment status is not completed how to set this manually?

Started by Danny, June 18, 2013, 02:48:50 PM

Danny

I have some orders where the payment status is not completed (take a look and my screenshot) but the invoice to this orders a marked as paid by manually transaction etc. the text says "if it fails try button below" but as you can see in the screen, there is no button!? so how is it possible to set pending payments that are completed to complete?
regards
Danny

Lawrence

Hey Danny,

Take a look at the invoice generated after the order is placed. Also, make sure that there's an active transaction for the invoice.

1. Is there an invoice generated for this order?
- - - There doesn't necessarily need to be an invoice for the service to be processed.
2. Is there a captured transaction (a.k.a. Captured Payment)?

All this information can be found within the order details on the page where you took the screenshot from. Just click on the URLs (Invoice ID) and look in your recent transactions. The invoice should display the transaction.
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Danny

The payment is successfully finished and the transactions ID is in the invoice

So the invoice is generated. The Payment transaction is added mannually to this invoice/order and the invoice is after this marked as payed.

But only on this page it shows that the payment is pending so is there any chance to set this to completed without making any chances in the database !?
regards
Danny