Hostbill not automating

Started by klgiger, October 13, 2015, 12:57:01 AM

klgiger

Well I went through my clients against who was active in SolusVM

I find about 50% get passed hostbill with no payments. 100s in lost revenue for sure.

I find alot of instances where it doesn't generate a invoice for that month and sets due date to next month.

I find where one customer been active for 6 months with just first month payment.

Is there a way I can force the system to update and check itself?

BRJP

Quote from: klgiger on October 13, 2015, 12:57:01 AM
Is there a way I can force the system to update and check itself?

I think you are stating that you have missed payments and you want to automatically 'refresh' so that the orders are back to normal and creating automatically?  I that correct?
Kind regards,
Bradley Porter
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Find out more about SaneChoice Services at: https://www.sanechoice.cloud/

klgiger

Well I got all the payment issues solved it was cron failing in cpanel. Buycpanel support fixed that issue but still problem in cron email

Warning: Recent execution of following tasks failed and tasks are disabled in HostBill: - Module - SolusVM Account Synchronization
Cron Report generated: 2015-11-02 12:00:14

But everything is in sync it generates everything suspends stuff.

Quote from: BRJP on November 08, 2015, 10:16:47 AM
I think you are stating that you have missed payments and you want to automatically 'refresh' so that the orders are back to normal and creating automatically?  I that correct?