Dedicated Orders Sever Pro Form is bugged

[nibb]

I reported this bug to Hostbill at least 3 times already in several months.

The logic in forms while using the dedicated servers order form does not work. It will not hide or display fields based on logic, if you test them from the admin side in hostbill they work, but they dont on the order form.

Can someone tell me one VPS or server order page that works? Its clear that Kris will never fix this, so this order page is useless. Which orderpages does work for servers?

[Enterprisevpssolutions]

I have used both the wizard_dedicated_new order page and onestep_hardware as well as tested others. What errors or issues are you having?

[nibb]

Use the orderpages "dedicated"

Create servers or VPS products products. Then on "Components" create at least 2 categories:

a) Operating systems

b) Control panels

In A, create two choices, CentOS and Windows (for testing purposes anything will work)

In B, create control panel "Cpanel" (one is enough for our test)

On A) Go to "Field Logic" create a logic to hide "Control panels" if Windows is selected. This will result in something like this as logic result:

If "Operating systems" is set to "Windows" Than Hide "Control panels"

Does not work. User selects Windows as Operating system and it will not hide the category at all.

Now here comes the interesting things. There is a PREVIEW button here, on the Field Logic. If you click on it, it goes to a very simple page with your order form and guess what? The logic works there.

[Datacenter1]

I can confirm this bug, I did a report in the old hostbill forum

[enddo]

This #2 or #3 best features of hostbill.
The logic at there is really great.

I really do want Kris fix that feature.
That feature gives a lot to hostbill.

Did some one created a bug on help.hostbillapp.com for that?

[nibb]

Yes I already created a bug for this.

The other orderpages work. Its just this one where the logic does not work. So its a bug with the orderpage itself.

[Datacenter1]

Great, I did vote, here is the link https://help.hostbillapp.com/index.php?/bugtracker/bug/&id=117

[UCG_Keith]

We have an issue with the hostname not showing up after the order changes from pending to active from the Admin Area, from the client area, the hostname field is not even available for the client.

[nibb]

I have that issue as well, in some orderpages it even shows twice, and sometimes it does not show up where its supposed to be.

Im just starting to use the simple, basic orderpages for everything, as the fancy orderpages are absolutely all bugged. Not one seems to work with all features it seems.

[tallship]

I have that issue as well, in some orderpages it even shows twice, and sometimes it does not show up where its supposed to be.

Im just starting to use the simple, basic orderpages for everything, as the fancy orderpages are absolutely all bugged. Not one seems to work with all features it seems.

I wasn't sure if it was better to post my response at http://www.hostbillforums.com/index.php/topic,140.msg1118.html#msg1118 or here. Since they appear to be *sort of* related.

This has been a very frustrating issue for us too and this is exactly what we're doing now. To quote you from that other thread (Sorry for the cross-post but I need to in order to not have to say the same thing in both posts - I'll post a link to this post in that thread too):

Of Hostbill is really bugged or I just are not configuring my addons correctly.

This is how it worked before hostbill, in my previous billing system:

1. Customer orders cPanel account (annual)
2. 5 months later he orders an addon. He is charged right 7 months right away.
3. On renewal he pays this yearly account + addon

How its working in Hostbill:
1. Customers orders cPanel account (annual)
2. 5 months later he orders an addon. He can choose a different billing way, if he chooses, monthly he gets an invoice each month. If he choose yearly, it counts from that date on.
3. Customers ends up never paying for this monthly addon at all. I lose money. Since the addon is completely separated from the account, he actually gets his renewal invoice, annual, but not the addon, which he gets later.

This is a complete mess. The addons should be prorated in this case. At least for some. I understand some others addons being completely different, but in my case, this addons do not work without an account.

It also happens that sometimes I cancel or terminate the hosting account, and keeps receiving invoices for the addons because I forgot they exist.

The result is that nobody is paying his addons, since nothing happens. If they where prorated, they would not have a choice. They would need to pay it and then the charges would be in order with his hosting account, and if he does not pay his hosting account, its suspended. Most of this addons cannot be suspended separately and I don´t want that either.

All I want is that this addons are prorated billing in regards to his account. This is something very basic. And I understand Hostbill has a prorated billing. Is this screwed in Hostbill or do I need to set up something in the configuration regarding this addons?

I know there *should* be a logical setup fix for this, but I too am just using the basic order pages for the addons. Then, we go in *manually* and change the service, attaching it to the service account for their other service account.

This creates another line item they are billed for in a single service account, and we manually adjust the billing date, then send out an apology by opening a trouble ticket immediately after attaching the addon service and sending them a new invoice.

I've also tried by having the addon as a zero dollar addon - this requires that you stay on top of things or you will be giving away free services. Then adjust the billing dates and start of service to match the date for the service it is going to be attached to. Once their invoice is paid, then attach it to the related service account.

I know this sounds confusing, but try working it out with a couple of dummy accounts and see if you can come up with a solution that works for you, or maybe we're both doing something terribly wrong and Lawrence or Patrick can shed some light on how to make this work for us LOL.

I know that isn't what you wanted to hear, but it's not what I wanted to see either, yet I hope it helps

Kindest regards,