Account termination & requesting cancellation

[Patrick]

Today a customer wanted to cancel one of their 2 hosting accounts immediately.  We found two possible bugs and i don't want to be too haste and report them as bugs without first having anyone else confirm these two possible bugs?

• Create a new account and try and terminate it.  It'll say successful in Hostbill, but login to WHM and see if it deleted.
• Recreate that account, login as customer and request cancellation immediately or otherwise.  It'll reload but do nothing else

I really do not want to more bugs to the growing list to clog up the bug reporting. 

[Lawrence]

I haven't had any recent cancellations, but I did have a client cancel services when I was on version 4.5.8. WHM has indeed reported the account no longer exists. Would that help any?

Accounts are being created with no issues.

[Patrick]

wrote this this morning shortly after waking up, so thanks for moving it.  Wasn't awake enough to pay attention lol.  To your answer - unfortunately not, 5.8 everything appeared to work but since 6.0 it appears to not work for us

[Lawrence]

I'll terminate an inactive account tomorrow since it's delinquent. I'll let you know if it works out. (Sending final notice...)

If nobody responds by then, I'll let you know.

[Lawrence]

Hey there Patrick,

The account successfully terminated on WHM. (Latest version of course) - Maybe it's an access issue? Check to see if the "Test" works when you run a test in the app configuration page.