hostbillintegration.com

[thetrusteeco]

To be fair to what harrison914 is saying, we didn't ask them to change anything, but I have read that comment before, that they don't take criticism well.  We did pay for the gold plan, but for $30, what do you expect? (I'm asking that rhetorically; not defending them).  They sent us the code, it had errors, we fixed it.

My view was if it cut down on our deployment time, great.  Unfortunately we still couldn't deploy for about a year do to some HostBill bugs.  Ultimately though, I'd order from them again.

[Patrick]

To be fair to what harrison914 is saying, we didn't ask them to change anything, but I have read that comment before, that they don't take criticism well.  We did pay for the gold plan, but for $30, what do you expect? (I'm asking that rhetorically; not defending them).  They sent us the code, it had errors, we fixed it.

My view was if it cut down on our deployment time, great.  Unfortunately we still couldn't deploy for about a year do to some HostBill bugs.  Ultimately though, I'd order from them again.

It's not the price that's the issue.  It's on par for what is done.  I mean adding a header and footer isn't too big a deal + some CSS work for $30 is fair.  I think it's the attitude that really hurts the reputation.  It seems to be a growing trend for online businesses to have a poor attitude and thinking they can get away with it because of the lack of competition.  It's sad really

[thetrusteeco]

It's not the price that's the issue.  It's on par for what is done.  I mean adding a header and footer isn't too big a deal + some CSS work for $30 is fair.  I think it's the attitude that really hurts the reputation.  It seems to be a growing trend for online businesses to have a poor attitude and thinking they can get away with it because of the lack of competition.  It's sad really

Yup, 100% agree.  I'm on the internet!  What are they going to do to me?  But this isn't new.

This is OT but: I worked for a massive internet company (you would know them, but I can't say thier name) about 10 years ago whose general attitude towards Customer Service was basically "Ha ha got your money, just try and sue us!"  At the time they were one of the top-5 internet brands, and competed directly against Google, Amazon, and Ebay.  Please don't take any guesses as to who they were, because the new owner sues prolifically, and I (and I assume Lawrence) don't want to be sued.

Anyway the mentality of "corporate" was mind-boggling.  I actually quit because I uncovered intentional credit-card fraud being perpetrated against Spanish-speaking Americans by members of the sales staff in order to boost their commissions.  "Corporate" didn't think it was something they should deal with because credit card fraud is a matter for the police to deal with.  Hmmm... and one want to guess why Spanish-speaking Americans were being targeted?

Those guys made KBKP look like a shinning example of Corporate governance.  Trust me, I could go on for days about that company.

FYI they're under totally different management now, and I understand operating within the law.

[Patrick]

Yup, 100% agree.  I'm on the internet!  What are they going to do to me?  But this isn't new.

This is OT but: I worked for a massive internet company (you would know them, but I can't say thier name) about 10 years ago whose general attitude towards Customer Service was basically "Ha ha got your money, just try and sue us!"  At the time they were one of the top-5 internet brands, and competed directly against Google, Amazon, and Ebay.  Please don't take any guesses as to who they were, because the new owner sues prolifically, and I (and I assume Lawrence) don't want to be sued.

Anyway the mentality of "corporate" was mind-boggling.  I actually quit because I uncovered intentional credit-card fraud being perpetrated against Spanish-speaking Americans by members of the sales staff in order to boost their commissions.  "Corporate" didn't think it was something they should deal with because credit card fraud is a matter for the police to deal with.  Hmmm... and one want to guess why Spanish-speaking Americans were being targeted?

Those guys made KBKP look like a shinning example of Corporate governance.  Trust me, I could go on for days about that company.

FYI they're under totally different management now, and I understand operating within the law.

I had to check where you're from again and I won't go on guessing because I don't need to lol, I know the inside information on all incumbents and TPIA.  I've worked for 1 of the incumbents and back in the day Internet direct aka look communications now bankrupt. ...my wife current works for one. You're talking about and has for the last 7 years, if only people knew.  Anyhow I'd dare any of the ISPs to sue me, I have so much dirt on each of them it's unreal.  I'm lucky enough to be one of the driving forces for. TPIA and their battles with the CRTC.

Anyhow, point to all of that was I hear ya lol. Don't mind the typing...I used to enjoy typing off the ipad but it has become cumbersome lately.  Though these guys are scum,least the don't charge to speak to sales lol

[thetrusteeco]

Actually it was an American/Multinational.  It didn't have anything to do with TPIA or the CRTC. 

When I worked there, there were offices all over the world, I worked in/with the English Offices (4 in US, + UK, Canada, and Ireland, there was also a proxy company in Australia, but no real offices there, although the company pretended there was.)

Anyway like I said, apparently they're above board since the new owner took over. 

Funny thing is when I put in my notice*, I stated that within a year or two the company would be bought out by one of the other internet/software giants or an entertainment network because their practices were driving away their customers faster than they could buy new ones (advertising).  They laughed because they were making $200k to over $900k and hour (gross).  I actually had a tool that measured this and never saw it below $200k.  About a year and a half later they were bought out by a software/network giant.

I have no doubt that most of us on HBF could easily figure out which company I'm referring too, but please don't post the name or a hint.  This isn't a guessing game; just an experience I had.  They new owner will sue anyone over anything as far as I can tell, but does seems to at least follow the law.

This all has nothing to do with hostbillintegration.com.  Like I said before.  I haven't had a problem with them.  So I opened the thread.

* I requested how long it would actually take for them to find a replacement. Three weeks; they hired a team of 14 people to replace me, and one went on stress leave after only three weeks.  Seriously 14; those "obscene-expletives" (you can decide what I'm calling them, but that's not a guessing game either).  They did an analysis of my job and decided it would take 14 people to do it.  Then they offered me double my salary to stay and keep doing it, but no, they wouldn't look into that Spanish-speaking customer defraudment issue. "Not our problem, it's a matter for the police and the credit card companies to look into."  I honestly believe that "Corporate" was culpable for that fraud, regardless of the law or credit card company policies, and I was satisfied at how the CEO of that time-period was dismissed.