Additional IPs in Email

[Billy C]

We recently set up our first HB install.

We customized the default account created emails for Dedicated Servers but left them mainly unchanged.

In the default email was this:
{if $service.additional_ip!=""}<b>Additional IPs:</b> {$service.additional_ip}<br>{/if}

We do have customers order with additional IP's sometimes so I left this in there.   However, when we send out the email this data is never populated even for customers that do have additional IPs.

Does anyone know if this code works and if so where it is pulling the additional IPs from?   I am unsure if the issue is the code itself or the way we are entering IPs on the customer's service, but we would like to get this rectified ASAP.  If anyone has any feedback on how to use this part of the email template it would be appreciated.

Thanks,
Billy

[Factor]

Well Not totally sure.  I assume you are using an updated current license.  You don't say which dedicated server module you are using.  Also would assume you are using an order page for dedicated servers.  In general, the IPs would be coming from the Service of the Server you have setup.  You could add

Code: [Select]

{debug} in the email template and send a test to yourself and see what you can find out.  Also when you say customized I assume you mean the template.  I hope you did not employ and modern CSS or html5 type stuff as the templates won't really support to much of that type of stuff.  Otherwise you might need to log a support request with Hostbill.


Welcome as well to the forum.  Just to be sure this Forum is Hostbill User based and is not related to the company.  There are no real Hostbill Support people here or any Official Hostbill forums.


Once you figure it out if you would post the solution to help others it would be great..Thx

[Billy C]

Thanks for the feedback.

Yes we are running a current license, and sorry we are using the Dedicated Server Manager 5 plugin.     

I was not aware of the {debug} option, I will give that a try.

You are correct when I say I customized I was referring to the template, and by customized I just meant I edited the text to reflect the message we wanted to share.

Thanks for the welcome!

[Factor]

I dont see  Dedicated Server Manager 5 Module.
Is it one of these?
https://hostbillapp.com/features/hosting-integrations/tag/dedicated_servers/


or is it


https://hostbillapp.com/feature/colocation-manager-overview/


I think maybe you mean this one.


If so you might start here
https://hostbillapp.com/feature/colocation-manager-overview/
and
https://hostbill.atlassian.net/wiki/spaces/DOCS/pages/1212548/IPAM+-+IP+address+manager


also it's very beneficial to read all of these.


https://hostbill.atlassian.net/wiki/spaces/DOCS/pages/491978/How+To+Articles


When you look at the product is there an area where all the IPs are listed in the form sections?
https://hostbill.atlassian.net/wiki/spaces/DOCS/pages/492075/Forms+Accessing+Forms+elements+in+email+templates

[Factor]

make sure you have something like this in your forms.