Bugtracker systems....

[Patrick]

Hmm weird.  I try to log in and it's a no go for me, not with the same login details as the client area for me at least

[TommyK]

Hmm weird.  I try to log in and it's a no go for me, not with the same login details as the client area for me at least

Still same here as well. Let's hope this gets sorted, have a couple of items I want in there.

[Lawrence]

Hmm weird.  I try to log in and it's a no go for me, not with the same login details as the client area for me at least

Have you changed your password recently?
- Try logging in with the most previous password you've used.
- Try changing your password in the actual client portal.

Did you save your password in your browser?
- Change your password and save that to use towards the new portal.

Everything looks like it works great. I love the new bug tracker! Very straight forward. A bit sloppy, but it looks like it's gonna do it's job great.

[TommyK]

Have you changed your password recently?
- Try logging in with the most previous password you've used.
- Try changing your password in the actual client portal.

Did you save your password in your browser?
- Change your password and save that to use towards the new portal.

Everything looks like it works great. I love the new bug tracker! Very straight forward. A bit sloppy, but it looks like it's gonna do it's job great.

Had to do a password reset, wasn't even able to change password in the client area even though I logged in with that password. But now it's working, off to report bugs! =)

[Lawrence]

Good deal! Report a lot, and people will likely vote for what they want fixed most. I think they should add a "Feature Request" section there, but other than that this is sufficient.

[Patrick]

Hey, people have asked for it, clearly he was developing it in house.  Though he could have just told everyone "Hey guys i'm making one from ground up, give me some time" but nevertheless there is one now

[Lawrence]

Hey, people have asked for it, clearly he was developing it in house.  Though he could have just told everyone "Hey guys i'm making one from ground up, give me some time" but nevertheless there is one now

It would've been better in my opinion if he had done this, but I'm sure he has his reasons for keeping it to himself until now.

[TeleMagic]

I have only had a brief look at the new system, mainly just to see if I could log in. It looks nice but seems to be lacking in functionality. It is just a very forum like system with all posts licked from reply and a poll on them!

The biggest issue I can see is the lack if people to comment in the bug reports. This means others who are experiencing the same issues cannot contribute to the bug, often with further info on the causes or slight differences in how it is produced on their system, this will either lead to developers having I sufficient info to fix the bugs but also and what is possibly a bigger issue of people filing their own bug reports with similar name and their details which will just bloat the bug tracking dystem!

I think the bug tracker is a great idea and certainly something badly needed but I can't help but think with all the bugs and kris obviously struggling to keep on to of development he would have been better off using an existing bug tracking system like mantis or similar and spe ding the time saved fixing bugs!

Regards

[tallship]

Doesn't sound too functional or very useful based on your description. But then, neither of the other two methods were functional either, since they seemed to be mostly ignored.

I'm not inclined to waste my time on reporting bugs in yet a third place, until it's apparent that the system works and it is being attended to. Again, right now from your description, it doesn't sound functional.

As far as the new bugtrack module goes that he is charging money for, so we can offer that for our users, I don't really understand its significance other than in the cases where the hostbill operator is distributing software. I guess I just don't get the point of having a trouble ticket system for web and cloud customers, and a bug tracking system.

[Patrick]

Doesn't sound too functional or very useful based on your description. But then, neither of the other two methods were functional either, since they seemed to be mostly ignored.

I'm not inclined to waste my time on reporting bugs in yet a third place, until it's apparent that the system works and it is being attended to. Again, right now from your description, it doesn't sound functional.

As far as the new bugtrack module goes that he is charging money for, so we can offer that for our users, I don't really understand its significance other than in the cases where the hostbill operator is distributing software. I guess I just don't get the point of having a trouble ticket system for web and cloud customers, and a bug tracking system.

I have a quite a few customers who have a site up but use hostbill themselves as a billing platform and utilize  mantis for whatever reason.  They obviously have their reasons and hostbill being a billing platform first and foremost, i'd say an integrated bug tracker as it develops could be a nifty feature.

[Patrick]

Have you changed your password recently?
- Try logging in with the most previous password you've used.
- Try changing your password in the actual client portal.

Did you save your password in your browser?
- Change your password and save that to use towards the new portal.

Everything looks like it works great. I love the new bug tracker! Very straight forward. A bit sloppy, but it looks like it's gonna do it's job great.

Absolutely positive it's not working.  Nothing password related or account related.  It's just not reading the existing database or something.  At least not for our account.  "That email is not in our database - please make sure it is correct." when doing a forgotten password for one of the two possible emails used.  Not too concerned just yet

[TommyK]

Absolutely positive it's not working.  Nothing password related or account related.  It's just not reading the existing database or something.  At least not for our account.  "That email is not in our database - please make sure it is correct." when doing a forgotten password for one of the two possible emails used.  Not too concerned just yet

I did the password recovery at the hostbill main site, after that I was able to log in to the bug tracker.

[tallship]

I just took a look at this new bug reporting system at forum.hostbillapp.com. It certainly doesn't appear to be any sort of real bug tracking system. I suppose if it works for him that's okay (In fact that's great, if they've changed the way they work and actually intend on paying attention to bug reportsin from now on), but it seems to me that this is merelyi just an OSQA like application with the responses and comments disabled. And of course they're charging money for it, in order to integrate it into HostBill, which again, is their prerogative.

Like I said, if it works for kbkp software then it's a case of whatever works best for them, but it still seems to stymie the ability for extra input into a bug, creating a situation where, as TeleMagic points out below, a *bloating* of the communication channel:

It looks nice but seems to be lacking in functionality. It is just a very forum like system with all posts licked from reply and a poll on them!

The biggest issue I can see is the lack if people to comment in the bug reports. This means others who are experiencing the same issues cannot contribute to the bug, often with further info on the causes or slight differences in how it is produced on their system, this will either lead to developers having I sufficient info to fix the bugs but also and what is possibly a bigger issue of people filing their own bug reports with similar name and their details which will just bloat the bug tracking dystem!

It's actually not a bad vehicle for feature requests though, but is indeed rather lacking as any sort of serious bug-tracking system. Based on kbkp software's M.O. recently, they're likely to release a V2, charge even more money for it, and leave the V1 people wondering why theirs is broken - like they did with IPAM, I think it was. Or maybe that was the colo module. Can't remember.

It would be nice if kbkp would add a category for feature requests, since this community is not an appropriate forum for that - kbkp needs to have their own channel, on their own dime.

One thing I can say that's positive (other than it's pretty), is that it doesn't appear to require you to pay kbkp $75.00 to let them know they messed something up, like before. I could be wrong, as I didn't completely go through with creating a new bug report, but it didn't seem to require that insidious charge for the privilege of letting them know they broke something.

That's got me thinking now. If the reception here was that people liked it, then a simple integration of OSQA with the info related to hb_client_access table for authentication would produce a superior product that looks just as nice could be integrated into anyone's HostBill installation.

Code Select Expand


MariaDB [hostbill003]> describe hb_client_access;
+-----------+-------------------------+------+-----+---------+-------+
| Field     | Type                    | Null | Key | Default | Extra |
+-----------+-------------------------+------+-----+---------+-------+
| id        | int(10)                 | NO   | PRI | NULL    |       |
| group_id  | int(10)                 | NO   | MUL | 0       |       |
| email     | text                    | NO   | MUL | NULL    |       |
| password  | varchar(255)            | NO   |     | NULL    |       |
| lastlogin | datetime                | YES  |     | NULL    |       |
| ip        | text                    | NO   |     | NULL    |       |
| host      | text                    | NO   |     | NULL    |       |
| status    | enum('Active','Closed') | NO   |     | Active  |       |
+-----------+-------------------------+------+-----+---------+-------+
8 rows in set (0.01 sec)


Just the email and password fields would be sufficient for an integration for authentication, I would think:

Code Select Expand


MariaDB [hostbil003]> select id, email, password from hb_client_access where id=8;
+----+------------------------+--------------------------------------------------------------+
| id | email                  | password                                                     |
+----+------------------------+--------------------------------------------------------------+
|  8 | UNIX_Bradley@yahoo.com | $2a$08$qnjikjXjaucsXR1GknO.CanSDocw9vxc71K2U4pW7d3.x4iT3V5gC |
+----+------------------------+--------------------------------------------------------------+
1 row in set (0.00 sec)


I'm mostly just thinking out loud here, but with the plethora full featured, fully functional *real* bug tracking systems out there, something based on this model for 10 or 20 bucks a pop would probably be quite desirable.

[electric]

Honestly, I'm nothing less than shocked Kris has put up a bug tracker and allowed us to have access to it.

Shocked.

Perhaps tomorrow he will shock me again, and actually decide to communicate with his customers and let us know what is his end game. (ie: He is obviously making major changes to his business, between massive price increases/decreases, new free product that was then removed, closure of the community forums, etc...  it would be nice as a customer to know he's not on candy and he actually has some kind of plan.)

He's making it impossible for me to trust him.  Hostbill is nice software and everything, but if the company behind it is unstable, than it isn't too smart to use it for such a serious and vital purpose as billing, customer management, etc.

One announcement to his customers that explains his past actions, and lays down his roadmap for the future would nicely fix (or at least help to repair) the major lack of trust I have, which prevents me from ever using or recommending Hostbill.

[thetrusteeco]

help.hostbillapp.com is down right now.  Ironic, where do we report that? (Default cPanel page).