Author Topic: Reset Password returns an empty newpass  (Read 766 times)

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Offline hdev

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Reset Password returns an empty newpass
« on: June 17, 2017, 08:05:00 AM »
Hi,

Recently we have a problem in the email template with the new password generated for the client (reset password), this is the result of {debug}

Code: [Select]
...
{$newpass} => ""
{$newpassword} => ""
...

In the email template, we use {$newpass} , but according to {debug} it seems like it's not generated in the first place.

Thank you

Offline d4f

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Re: Reset Password returns an empty newpass
« Reply #1 on: June 19, 2017, 05:08:51 AM »
I can't reproduce your issue with the newest Hostbill update installed.
The variable $newpassword fills in correctly for me

Offline hdev

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Re: Reset Password returns an empty newpass
« Reply #2 on: June 19, 2017, 06:32:38 AM »
Hi,

Thanks for your reply, we installed the last update last week, It seems like it works great on a different server as we tested. Does this functionality depend on some Apache / PHP configuration?

Best,

Offline d4f

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Re: Reset Password returns an empty newpass
« Reply #3 on: June 19, 2017, 08:26:53 AM »
No special requirements I am aware of. As long as it doesn't complain in the admin dashboard you should be fine.
Which PHP version and modules are you using? Does it show any error logs? Compare to your other server if possible

Offline hdev

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Re: Reset Password returns an empty newpass
« Reply #4 on: June 23, 2017, 08:58:39 AM »
Thank you again for your reply, it doesn't show any errors on the admin dashboard. We are using PHP 5.6.3

Besides, We even reinstalled hosbill, and the problem persists.

Offline SystemN

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Re: Reset Password returns an empty newpass
« Reply #5 on: January 21, 2018, 07:55:35 AM »
Hello Guys

And of end are you fix this problem ?

Thx
If you want something to change your the better, start you thinking about how to do it . . .