Author Topic: Client are went down after the last upgrade, 2017-03-10  (Read 234 times)

0 Members and 1 Guest are viewing this topic.

Offline VPSKing

  • 40
  • 0
  • Active Participant
  • **
Client are went down after the last upgrade, 2017-03-10
« on: March 10, 2017, 04:44:24 PM »
Hello guys,

As the subject, after last upgrade client area went down

Uh oh! Something went wrong ...
Our billing system encountered an temporary error .
Please try to perform last action again. If error persists let us know, we will do our best to fix it.

On system log

   
Exception: Class affiliate_redirect does not exist IN /home/amori1232/public_html/billing/hbf/core/class.hbloader.php(397), stack trace:
#0 /home/xxxx/public_html/billing/hbf/core/class.hbloader.php(397): ReflectionClass->__construct()
#1 /home/xxxx/public_html/billing/hbf/core/class.hbloader.php(298): HBLoader::_load()
#2 /home/xxx/public_html/billing/hbf/core/class.autoload.php(246): HBLoader::LoadModule()
#3 /home/xxxx/public_html/billing/hbf/core/class.autoload.php(131): AutoLoad->autoloadDB()
#4 [internal function]: AutoLoad::loader('affiliate_redir...')
#5 /home/xxxx/public_html/billing/hbf/core/class.hbloader.php(397): spl_autoload_call('affiliate_redir...')
#6 /home/xxx/public_html/billing/hbf/core/class.hbloader.php(298): HBLoader::_load()
#7 /home/xxxx/public_html/billing/hbf/core/class.modulefactory.php(153): HBLoader::LoadModule()
#8 /home/xxxx/public_html/billing/hbf/components/template/class.template.php(200): ModuleFactory->getTemplatedAddons()
#9 /home/xxxxx/public_html/billing/hbf/components/template/class.template.php(414): Template->preAssign()
#10 /home/xxxxx/public_html/billing/hbf/components/template/class.template.php(374): Template->display()
#11 /home/xxx/public_html/billing/hbf/core/class.controller.php(173): Template->show()
#12 /home/xxx/public_html/billing/hbf/core/types/class.user_frontcontroller.php(131): Controller::render()
#13 /home/xxx/public_html/billing/hbf/core/class.frontcontroller.php(144): User_FrontController::dispatch()
#14 /home/xxx/public_html/billing/hbf/core/class.frontcontroller.php(124): FrontController->handleRequest()
#15 /home/xxxx/public_html/billing/index.php(25): FrontController::init()
#16 {main}

Someone help?

Offline BRJP

  • 533
  • 14
  • Community Managers
  • Active Participant
  • *****
    • SaneChoice Limited
Re: Client are went down after the last upgrade, 2017-03-10
« Reply #1 on: March 10, 2017, 05:52:57 PM »
I am not sure what that issue is.

1. Is restoring from backup an option?
2. Could you look to perform a manual update?

I think rolling back and then trying a manual upgrade might be a sensible approach unless others have any ideas?
Kind regards,
Bradley Porter
--------------------
Find out more about SaneChoice at: https://www.sanechoice.com/customer-focused-solutions/

Offline hbillclient

  • 107
  • 4
  • Active Participant
  • ****
Re: Client are went down after the last upgrade, 2017-03-10
« Reply #2 on: March 10, 2017, 11:57:20 PM »
Try disabling the affiliate system for the time being and see if the client area comes up again.

And if you have a backup, then I would go with what BRJP suggests.

Thanks.

Offline hbillclient

  • 107
  • 4
  • Active Participant
  • ****
Re: Client are went down after the last upgrade, 2017-03-10
« Reply #3 on: March 16, 2017, 11:52:01 PM »
It seems the problem is caused if you have the "affiliate_redirect" module enabled. Please disable it to resolve this issue.

This problem is also discussed here:

https://www.hostbillforums.com/index.php/topic,1916.msg7422.html

Hope this helps.

Thanks.