How to payout a client credit?

[ghovens]

Hi there,

How would you go about if you wanted to pay back the credit amount of a client? I think you would need an invoice with a negative amount and perform a payment for that invoice (from us to the client). But somehow the credit amount does not change after this action.

Any thoughts on how to accomplish this?

[BRJP]

Welcome to the Forum!

Does Payments --> Invoices --> Credit Note not do the job you need?

[ghovens]

No, a refund in this manner does not use the credit on a client. The credit amount stays the same after a refund credit note.