This is no rant, but a very disappointing experience. After 5 days (weekend included, so 3 working days) our invoice settings have not been changed to the agreed content so we can not pay the bill, nor getting a license. My project is since then on hold, as the Infrastructure is ready...
I have seen many little and big companies offering not a so perfect after-sale service, but this never really bothered me as it's usually not because people do not want to work, but because the way the business model has been defined (different values to different parts of the service life cycle), the post-sale support is not built with the necessary ressources for a perfect after-sale support experience.
But a not so good pre-sales support is something I have rarely seen, as the building block of the business model of a commercially oriented company usually defined a functioning sales process, as it needs income, it needs cash to pay its own bills/employees. So I do not really understand now how KBKP functions, or what other business principles they have. It's possible that the end-user business part of KBKP (hostbillapp.com) is the more little revenue part, and they have another division which does software for bigger companies or enterprises/custom work.
Nevertheless, I really hope they will soon take care of us so we can be part of their revenues. I remember in 2010/11 we bought hostbill for $299, and spend around $300 additionally for some custom work they did for us, which they did very well by the way, fast and stable work, and contributed then (a bit) to their growth.
Keeping finger crossed for today... .
Cheers to all,
Alfons