Open new tickets, finished orders BROKEN after last update

[silas_i]

hello,

since last update Version: 2015-05-04, my clients cannot open new tickets and finished news orders on Client area.

Opening news Tickets
after fill al forms and click "send" the page stay loading. I receive new ticket on admin but for client the page still loading and client guess they don't receive and click again.

Same issue occur on orders.

How can i fix this ? Any ideas ?

[Danny]

Hi,

have you used the auto updater to get version 2015-05-04 ? Hostbill Announced via email that the auto updater is EOL and should not be used for this update.

I have no problems with Version 2015-05-04. Tickets and orders a working as it should be.

You can try to manually upload the new files from version 2015-05-04 again and see if it will work.

[silas_i]

I don't use Auto upgrade, i have downloaded files from hostbill box account uploaded files and after that....problems...

[Danny]

Have you tried to upload all files again? and check if it works than? What client area theme are you using? Have you tried another client area theme ?

[silas_i]

Look the issue try send a Ticket

http://goo.gl/MszNNK

[BRJP]

Hi,

Sorry for late reply.

I assume this has now been fixed as the test ticket submission worked for me?