How to remove the block tickets?

FullDISK · September 20, 2014, 05:50:54 AM

Hello

I blocked the tickets to a client, now do not know how I can unlock ... remove this block, so that the customer can send back the tickets?

BRJP · September 20, 2014, 08:24:26 AM

Try:

Settings --> Security --> Banned Emails.

FullDISK · September 20, 2014, 08:28:38 AM

http://prntscr.com/4ok9to

nothing, and continue blocked!

BRJP · September 20, 2014, 09:09:30 AM

I agree - this is a bug as I added a blocked user and cannot see them. Please raise with KBKP and I will do the same.

The only way to do this (in the interim) is a database hack - although I have not looked into how you achieve this but I am sure its a table with blocked email addresses in.

Enterprisevpssolutions · September 22, 2014, 11:02:40 PM

Go to Ticket Filters and its listed in the auto generated section.

BRJP · September 23, 2014, 02:15:12 AM

Hmmm. I cannot find this. Could you kindly send a screenshot?

Enterprisevpssolutions · September 23, 2014, 08:07:21 PM

Here are 2 steps and images.