Problem Adding Plesk

[BRJP]

If you are happy to trust us, please PM me your PLESK access details, username and password.

I would advise you change your password initially and then post our testing for security purposes.

[BRJP]

Hi,

We got this working OK - please see the attached screenshot showing what we placed in and the success result.

PLEASE NOTE: We have blurred some parts of the credentials to ensure that your identity is protected.  However, our technician used what details you gave us for the login details and IP address.

Brad

[elite1412]

Hello

did you test this in Our HB app or your HB app
i still get error message

no log in error log

see i attached file

[BRJP]

did you test this in Our HB app or your HB app
i still get error message

We tried access on one of our servers so this proves that your PLESK server is accessible.  The issue must be on the HostBill server for some reason.  To investigate further (traceroute, firewall checks etc, routes) I will need some help from my technical people and access to the HB Server.  I will send you a PM with a link so that you can log a support request and the details for them to help.