HostBill Eliminates 30 day Moneyback Guarantee...

[tallship]

I didn't bother to look this up on the hostbill site. this was a graphic from an article I read elsewhere. I have no reason to suspect, given the Hostbill madness of late, that this isn't accurate (at least a/o the time the article was written).



Now, in all fairness I should qualify the subject line above....

   
• We know there's likely no response - even if you pay for it, often not even within 30 days or so, let alone 18hrs
• kbkp would probably say they have to have access to root on your server to determine malfunction (cold day in hell)
• kbkp doesn't acknowledge bug reports or support tickets anyway, so why would they take your word that "It boaken"
• "Technical staff must determine what caused the aforementioned failure" - how could they do that if I won't give 'em root?
• What is, "...services related to license including installation or upgrade"? Installation services aren't related to license - that's a separate cart item.

lolwut?

[Cloudrck]

For all we know this business is run by a computer.

[Patrick]

I didn't bother to look this up on the hostbill site. this was a graphic from an article I read elsewhere. I have no reason to suspect, given the Hostbill madness of late, that this isn't accurate (at least a/o the time the article was written).



Now, in all fairness I should qualify the subject line above....

   
• We know there's likely no response - even if you pay for it, often not even within 30 days or so, let alone 18hrs
• kbkp would probably say they have to have access to root on your server to determine malfunction (cold day in hell)
• kbkp doesn't acknowledge bug reports or support tickets anyway, so why would they take your word that "It boaken"
• "Technical staff must determine what caused the aforementioned failure" - how could they do that if I won't give 'em root?
• What is, "...services related to license including installation or upgrade"? Installation services aren't related to license - that's a separate cart item.

lolwut?

Basically Hostbill is creating a lotto.  I mean what else could it be?  No demo, no refunds unless it doesn't work, so if you're unhappy - too bad.  I'm starting to think he just leaves the index page under /order open in dreamweaver at all times.  It's the only way i can see someone changing something so often, even crazier, we're all here helping him :/

Unfortunately for Hostbill, they can change their refund policy 100 times a day or even remove it.  New customers need to know their rights within PayPal.  Intangible items are not eligible for seller protection.  Buyers will 100% of the time get a refund on the software simply by doing a charge back within paypal. 

Note to all new customers: Always pay with a credit card through paypal.  In an unlikely event PayPal sides with Hostbill, (they won't) then you can file a dispute with your credit card company.