Wrong price -1.00

[MinD]

Hello,

If a customer places an order: Webhosting + Domain: works well. The price of WebHosting and domain are correct.

but, If a client first register a domain and click on the option Add a Hosting plan, in the next step, the price of the domain becomes -1.00

Any idea?

Thank you.

[ipcare]

Same problem, I've open a bugtracker:

ID: 385

If a customer by a web hosting linked with a domain and the customer change the default web hosting payment period, the price of the domain is changed to -1 + VAT = -1,21

e.g.:
Web hosting for 1 month + domain for 1 year: the price is correct

the customer change the web hosting period to 1 year

Web hosting for 1 year + domain for 1 year: the price of the hosting is correct but the price of the domain is set to -1 + VAT


This bug was not present in previous versions and that I pay for the domaines of my clients...

[Patrick]

This has been an issue for some time and reported to them on the old forums and they've yet to fix it.  Don't hold your breath unfortunately. 

[ipcare]

It's a bit annoying when we trust HostBill for our billing

[Thalagyrt]

So, had to register when I saw this thread as this reminded me of something hilarious I saw recently.

Had a customer with $55 in credit. They placed an order for a $59.95 service, with a 15% off coupon code, and Hostbill decided that for the $50.96 invoice, the correct course of action was to use the entire $55 credit. Poor guy ended up with an unpaid invoice for $-4.04.

[MinD]

Please; vote for this bug: https://help.hostbillapp.com/index.php?/bugtracker/bug/&id=385

[tallship]

It's a bit annoying when we trust HostBill for our billing

No it isn't....

It's absolutely Frightening!

So, had to register when I saw this thread as this reminded me of something hilarious I saw recently.

Had a customer with $55 in credit. They placed an order for a $59.95 service, with a 15% off coupon code, and Hostbill decided that for the $50.96 invoice, the correct course of action was to use the entire $55 credit. Poor guy ended up with an unpaid invoice for $-4.04.

See what I mean?

In @Thalagyrt's case it could be construed as a bit comical, because all he/she had to do was make an adjustment, but when the transaction is for big money and the customer ends up owing a couple of hundred bucks, yet they're account says that everything has been paid and is current, that's another story entirely because customers often want you to eat your own error, and resist corrections of a financial nature when it's no fault of their own, and in their favor to boot.

BTW, @MinD, I voted your bug up. Not that it will do any good but I'm all about civic duty anyway

[MinD]

I think the bug should go in the cart category and not in the module.

Regards.

[thetrusteeco]

I think it was at least a year ago this issue was raised in the old HB Forums.  It's one of the reason's there is so few of us left.

[ipcare]

Ohh yeah my Hostbill system offer all transfer of my domains even if It's just a transfer...

Bye Bye Hostbill..., I go back to WHMCS

[tallship]

That's a pretty standard thing for HostBill users to do nowadays.