Beware of Lost Sales

[Patrick]

I don´t think this is an issue with Hostbill but your server or install.

I don´t have this issue but I did checked this and I do have some "Not Found" and they are all correctly for invalid recipients.

In my case when you hover over it says "None of the receiver emails matches any of your support departments"

And its correct, this where spams or send to an invalid recipient.

What exactly is the error message you have when putting the mouse over them?

How did you set up the piping and which email server do you use?

There are tons of potential issues here, a bad hostbill config or install, or something broke in some update, or something in your server, or the piping configuration, some missing file or corrupted ioncube file, etc.

I never had this problem before. I did had a problem with auto replies flooding my systems in thousands per second, but this was actually not a hostbill problem directly, while they could had implemented some boot triggering, I stopped this on the email server directly but modifying how the piping to PHP after arriving.

What exactly is the Not Found in your case? Try checking also the originals email headers to see what is going on there.

This is not an issue with his server or install.  This is a reported issue among many of us and not a phantom issue. 

[tallship]

Nibb, How bout I send an email to your sales dept and we'll see if it opens a ticket?

[nibb]

It may be an issue with hostbill but probably with specific setups or servers.

There is no logic why it would work for some and why the bug affects others.

This means it must be something relating the environment where hostbill is working + something code in hostbill that causes this or is to sensitive to this issue.

For example, if you are using the auto upgrade, one of them could be bugged not overwritten completely a file and leaving a partial file in place.

I do receive tickets normally and I never had this issue before. I also test my own helpdesk from time to time with external email servers and it works as well. At least in over a year I never noticed a problem of tickets being silently rejected.

At least I don´t see anything in the logs either, and I never received a complaint either, plus my own tests always open tickets.

This topic is of no use if some that have this problem do not post what the message is in the log regarding this rejection.

This at least will open a clue into investigating the issue. If you don´t have any logs in hostbill that would more complicated to check but he reason a screenshot was attached that shows hostbill rejecting this means one thing.

The piping in hostbill is working. If it was not, then you would not see any rejected logs in hostbill. This means hostbill is received the email and is rejecting for some reason, this means its not opening a ticket like it should. But the email is getting to hostbill fine. Also if hostbill is not able to process them, you would not see any error in the log either.

So this bug, in case its a hostbill but must be triggering something regarding some specific emails where it rejects them. I have this messages like I said before, but they are correct. This are messages which had to be rejected correctly, as they where spam faking headers.

[Patrick]

It may be an issue with hostbill but probably with specific setups or servers.

There is no logic why it would work for some and why the bug affects others.

This means it must be something relating the environment where hostbill is working + something code in hostbill that causes this or is to sensitive to this issue.

For example, if you are using the auto upgrade, one of them could be bugged not overwritten completely a file and leaving a partial file in place.

I do receive tickets normally and I never had this issue before. I also test my own helpdesk from time to time with external email servers and it works as well. At least in over a year I never noticed a problem of tickets being silently rejected.

At least I don´t see anything in the logs either, and I never received a complaint either, plus my own tests always open tickets.

This topic is of no use if some that have this problem do not post what the message is in the log regarding this rejection.

This at least will open a clue into investigating the issue. If you don´t have any logs in hostbill that would more complicated to check but he reason a screenshot was attached that shows hostbill rejecting this means one thing.

The piping in hostbill is working. If it was not, then you would not see any rejected logs in hostbill. This means hostbill is received the email and is rejecting for some reason, this means its not opening a ticket like it should. But the email is getting to hostbill fine. Also if hostbill is not able to process them, you would not see any error in the log either.

So this bug, in case its a hostbill but must be triggering something regarding some specific emails where it rejects them. I have this messages like I said before, but they are correct. This are messages which had to be rejected correctly, as they where spam faking headers.

I implore you to take up Bradley's suggestion.  Let him submit a ticket to your sales department and we'll see just how successful it is.  You ignored his suggestion and instead went immediately to possibly blaming others.  Let Bradley try his suggestion and see if it works

[nibb]

I don´t use my install for testing and I won´t.

I don´t see how someone sending an email would make a difference unless its being send or delivered in a specific way.

I was just trying to help and I don´t blame anyone. This has nothing to do with blaming or not others.

I think im better gone from this forums again. This is to aggressive, I was just trying to help you guys to diagnose what is going wrong, I was not blaming anyone and if that was the case, it would be a problem with the hostbill code which I said before, not the user using it. I just said that some combination of the server setup or install must be triggering it.

[Patrick]

I don´t use my install for testing and I won´t.

I don´t see how someone sending an email would make a difference unless its being send or delivered in a specific way.

I was just trying to help and I don´t blame anyone. This has nothing to do with blaming or not others.

I think im better gone from this forums again. This is to aggressive, I was just trying to help you guys to diagnose what is going wrong, I was not blaming anyone and if that was the case, it would be a problem with the hostbill code which I said before, not the user using it. I just said that some combination of the server setup or install must be triggering it.

Wooaah what? I simply suggested trying his suggestion so you can see first hand. Doesn't matter if you use the install for testing, delete the ticket. Him sending you an email to your sales department makes a world of difference since he's trying to show you the very issue that is indeed hostbill s issue

[thetrusteeco]

Nibb stated before that he doesn't do every update, and also doesn't use the auto-updater, so he might have missed the update that broke this.  We know it did work.  No reason to assume he's wrong and his system is malfunctioning without his knowledge.

[Patrick]

Nibb stated before that he doesn't do every update, and also doesn't use the auto-updater, so he might have missed the update that broke this.  We know it did work.  No reason to assume he's wrong and his system is malfunctioning without his knowledge.

No need to assume?  It's not an assumption, i am going based on his post.  If someone is going to comment like he did (doesn't matter who) we have to assume he's up to date and using the latest version to accurately state he has not seen *this issue*.  So assumptions will always be made for anyone if they post stating their install works 100%. 

If he has NOT updated then his post along with anyone else that may post pre the version that broke it are irrelevant to the topic in whole. 

Now if you're having trouble with "simple hosting" in Hostbill and you're using the latest version, i have no right to assume it may be a server configuration issue and not Hostbill as i'm 3 updates behind.  It would make no logical sense for me to assume it's your configuration over the software.

[thetrusteeco]

Well I can't claim Nibb's input was useful given his manual periodic updating method, and the fact he's claimed he's fixed many bugs himself.  Who knows what's he done with his custom rebuilt HostBill, it might he the best version running today.

My point was just that emailing him wouldn't necessarily prove anything.  If he says it's working for him, it probably is.

[Patrick]

Well I can't claim Nibb's input was useful given his manual periodic updating method, and the fact he's claimed he's fixed many bugs himself.  Who knows what's he done with his custom rebuilt HostBill, it might he the best version running today.

My point was just that emailing him wouldn't necessarily prove anything.  If he says it's working for him, it probably is.

No one is arguing that, but the assumption has to be made that he is using at the very minimum version 4.7.6.  He can customize whatever he likes as can you or billy joe bob but the fact remains, you or I if we don't see the problem and we're not on the same recent update schedule, it makes our points null and void.  Heck, i could be running version 3.5.0 from last June (everything worked pretty well then) and go posting on threads that it must be server issues or configuration and not the software.  It's a bit silly for me to do so as i'm not running the latest version.

No one including myself has denied his install would work if he hasn't updated.  Fact remains that since he commented, one must assume he's up to date right?.  He's not stupid, rather the opposite, so i do not see him commenting unless he was, therefore making my point very valid. 

On the topic of him fixing many bugs himself.  Unless he nulled his software this is physically impossible as it's behind an encoded wall as you know, therefore any issues he in particular may have stated he had was indeed software/server configuration issues.  I have no issues with him or anyone else but i will always state the obvious when it comes down to it and call out those who are blindly defending KBKP and misdirecting possible blame.  Like you said in the other thread, KBKP doesn't care to fix anything and if they had a better history, i don't think we'd even be having this conversation. 

Unfortunately, they have created so much doubt among everyone that it's hard to tell where a bug/issue is originating from.  Therefore, if it worked previously (pre-update) the likelihood is that it's the software as demonstrated by this thread. 

My point was just that emailing him wouldn't necessarily prove anything.  If he says it's working for him, it probably is.

If this is the case, then sending the test that Bradley is pretty darn confident would show him (if he's updated) would only prove us wrong.  He would have nothing to loose.  I know exactly what Bradley was going to do to show Nibb what was wrong (a completely harmless test so why not allow him to show Nibb?) and it would absolutely prove true (again if up to date), providing all the proof Nibb would need to validate it even for himself.  The issue right now is Nibb has stated since these forums came up that his install has no issues and works perfectly.  If this doesn't raise an eyebrow to a few possible reasons, i don't know what will.

People that tend to avoid being shown things are those who are usually afraid to be proven wrong and let pride get in the way.  The excuse that he does "no testing" on his live environment was silly as the ticket can be deleted and is no different then spam coming through.  Only difference was this time, it'd have been a fellow member respectfully showing Nibb where the problem is so he too can see it.  Sometimes I even need to be guided to be shown the simple issues.  I don't mind admitting it

[tallship]

You can lead a horse to water...