Domain sync error

[Patrick]

Kris released a patch.  If your hostbill's aren't showing the patch, go in to the auto upgrade area and do a check.  It'll refresh with a patch and you can either auto/manually apply it.  Patch i can confirm finally works!

[tallship]

Good to know Patrick

I'm looking foward to upgrading from 4.6.6 to 4.6.8p1 on Thursday or so, once I'm confident there won't be any other breakages.

Considering the issues I just went through with the OpenSRS module while doing a couple of transfers, the problem you experienced was the very last thing I needed to pile on top of that.

Questions:

   
• Did your ticket ever get answered?

   
• Is the bug report marked as closed/resolved?

   
• Did the kbkp vending machine eat your $75.00 for the privilege of opening a ticket to report the bug, or were you refunded?

   
• If your ticket was finally answered, how many hours total hours did it take before receiving a response?

   
• Who's turn is it to walk on point next week and take the dive in case kbkp breaks something else that works?

   
• What feelings are you left with following this issue, what/how long it took to get kbkp's attention and the subsequent fix?

I'm looking forward to hearing your thoughts on these matters

Kindest regards,

[Patrick]

Good to know Patrick

I'm looking foward to upgrading from 4.6.6 to 4.6.8p1 on Thursday or so, once I'm confident there won't be any other breakages.

Considering the issues I just went through with the OpenSRS module while doing a couple of transfers, the problem you experienced was the very last thing I needed to pile on top of that.

Questions:

   
• Did your ticket ever get answered?

   
• Is the bug report marked as closed/resolved?

   
• Did the kbkp vending machine eat your $75.00 for the privilege of opening a ticket to report the bug, or were you refunded?

   
• If your ticket was finally answered, how many hours total hours did it take before receiving a response?

   
• Who's turn is it to walk on point next week and take the dive in case kbkp breaks something else that works?

   
• What feelings are you left with following this issue, what/how long it took to get kbkp's attention and the subsequent fix?

I'm looking forward to hearing your thoughts on these matters

Kindest regards,

• Yeah, finally it did.  He was polite but after i said thanks and appreciated, it was closed.  Normally when customers thank us or say the appreciate things we usually respond with 'you're very welcome' or similar but i'm not sure if to fault him for that
• Bug report is still open unfortuantely.  Hopefully it ends up closed/resolved?  Go figure.  Screenshot to show
• 3rd question i'll answer via email if you like.  You'll understand once answered so send me a ring a ding ding.
• First response was 2013-06-24 14:30:29.  Ticket opened 2013-06-22 02:32:57 (Total time to first post from Kris was 2 days, 11 hours, 57 minutes and 32 seconds.  Aprox: 60 hours)  Screenshot included
• I'm a bit nervous to do the update after friday.  I can handle a few bugs here and there.  Domains are a HUGE deal to me.  I screw that up and i'll loose my customers FAST and my reputation
• A bit frustrated it took so long and that it costs $$ to report something as silly as forgetting to include the 2 updated files that broke auto sync.  60 hours is far too long and any other software i'd have dumped it by now.  Most would, so i'm a little surprised we're all still around.  To me $75 a pop is not cheap.

You now have my thoughts on the matter.  Nicely numbered per bullet.

[Paul]

Is it just me, or does the reasoning follow that he can only profit by breaking things? $75 for each person that has to point out an urgent problem...

[thetrusteeco]

Is it just me, or does the reasoning follow that he can only profit by breaking things? $75 for each person that has to point out an urgent problem...

My real concern is that anytime KBKP needs to pay a bill they can be guaranteed to get $$$ by releasing a broken upgrade.  I'm still on v4.6.4 because I saw nothing in v4.6.6 that interested me, and don't trust HostBill enough to upgrade just for the shear joy of it.  However, I will still state that upgrading a HostBill site is far better IMO than upgrading a WHMCS site.

I would like to say thank you to Patrick (Thank you Patrick) for documenting this issue, and then taking the $75 bullet for the community.  I was about to upgrade when I saw the breakage reported.  Man I'm glad Lawrence set up this forum.

[tallship]

I was about to upgrade when I saw the breakage reported.  Man I'm glad Lawrence set up this forum.

I remember very well. I had just finished pouring the espresso into the cup of fresh cream that I had whipped up by hand, sat down, and thought I'd visit the forums really quick for some light-hearted banter before u/g'ing to 4.6.8, when I saw Patrick's post.

Thanks go out from me too to Lawrence and Patrick

[tallship]

Kris released a patch.  If your hostbill's aren't showing the patch, go in to the auto upgrade area and do a check.  It'll refresh with a patch and you can either auto/manually apply it.  Patch i can confirm finally works!

Do you have a link for the patch? I can't find it and until I go to 4.6.8 I guess I can't see it. Autoupgrade doesn't work for me so I manually roll through everything incrementally backup up DBs and files at each step so I have full rollback capabilities.

[Patrick]

Do you have a link for the patch? I can't find it and until I go to 4.6.8 I guess I can't see it. Autoupgrade doesn't work for me so I manually roll through everything incrementally backup up DBs and files at each step so I have full rollback capabilities.

From my understanding, the main hostbill download in your client area on hostbillapp should have the correct files.  I just applied the patch via auto update.  I've used this since day one personally.  Before each update i usually do a full account backup and sql backup and go as far as a tar  for each backup of thge hostbill install.

[tallship]

From my understanding, the main hostbill download in your client area on hostbillapp should have the correct files.  I just applied the patch via auto update.  I've used this since day one personally.  Before each update i usually do a full account backup and sql backup and go as far as a tar  for each backup of thge hostbill install.

it would be nice if the autoupgrade ever worked for me lol. I have a small script that takes care of this for me though, but I still have to manually download the package to my logged in workstation, then scp it up to the server. and unlike most other publishers of software, he doesn't provide any way to verify via md5sum or otherwise.

So... I've got the 4.6.8 package, I'll go ahead and d/l it again and check to see if it's different, since what you're saying is, that there may be more than one version of the 4.6.8 archive.