Client cancelation has no effect !

[andika]

Hello,

I have many clients complaining they canceled the server but I received no notification and nothing happened. How to fix it ?

[BRJP]

I have just tested (latest version of HostBill) a cancellation and I did receive an email advising me.

- Is the template email enabled?
- In the system logs can you see the activity of the client and confirm they are terminating?
- Was this working before or has the functionally only just stopped working?

[andika]

=

- Is the template email enabled?=

What is the template name ?

[BRJP]

Admin --> Cancellation Request.  Please see attached screenshot.

[andika]

The option is there.

[BRJP]

In Extras --> System Logs --> Emails Sent can you see the Termination request being created and sent?

(I tested this and can see that Hostbill sent an email to Admins to state a customer has requested a termination).

[Enterprisevpssolutions]

In the hostbill main page you should have a sections which shows Orders today: 0   Activated: 0   Pending: 0          0 Pending Cancellation Requests In this section you will see if you have any cancellations waiting.

[andika]

Always zero to all.

[BRJP]

I think you may have to log a support ticket as I cannot simulate this issue.  I always get an email to announce that someone is requesting a cancellation and it shows in the home page as EnterpriseVPSSolutions states.

[andika]

After client contacts you how you will be able to automatically delete the server at the end of the billing time ?